CONTACT US

For further assistance, please refer to the following contacts. Many of our staff speak additional languages other than English.  For your convenience, we have added this information next to each staff member:

RESERVATIONS/Inquiries for individual bookings
Open every day 7am to 10pm, Toll Free (877) 762.3477, Option 1 or email us at Bookings
Fax (305) 535-9665.

Travel Agents Book Here

Cancel Reservations

Cancellation Policy


For the below, our main number is 305.535.8284 with extensions listed. Our office hours are Monday-Friday 9am to 6pm. If the person you are contacting does not answer, typically they are offsite with clients. Please feel free to email, since most are connected via personal devices or fax us at 305-532-1156. We typically answer all requests within four hours outside of business hour.


Interested in working for us?
Browse our job listings here.


Guest Relations And Customer Service
Contact if you have a customer service issue or complaint.
Katrine Beltran, Guest Relations Manager, 305-964-0335 Dansk Espanol
Carolina Tapia, Director of Reservations, 305-535-8284 x3010 Espanol


Sales Department
Contact if you are looking to book a group five rooms or greater.
Sarianne Sanderson, Director of Sales, Canada, North America + Europe, 305-535-8284 x3009 SuomiSouth Beach GroupFrancaisSouth Beach GroupSvenska
Lilian Garzon, Senior Sales Manager, Central & South America, 305-535-8284 x3018 Espanol
Fred Garcia, Sales Manager, Brazil, Meetings & Niche Markets, 305-535-8284 x3007 PortugueseSouth Beach GroupEspanol
Connie Gonzalez, Sales Manager Conventions + Leisure, 305-535-8284 x3017South Beach GroupEspanol
Manuel Hidalgo, Sales Coordinator, 305-535-8284 x3020 Espanol

Global Sales Offices:
Ann Feng, Shanghai, China CantoneseSouth Beach GroupMandarin
Marina Barros, Sao Paulo, Brazil Portuguese


Special Events & Catering
Contact for any special requests involving use of our restaurants, bars and meeting space.
Alison Colberg, Special Events + Marketing Manager, 305-535-8284 x3015
Michael Tese, Vibe Manager, 305-535-8284 x3025


Social Media, Content Management & Branding
We sell it, package it, push it & fix it
Allie Lopez-Cuadra, Senior Web Designer Espanol
Fabiola Lopez, Social Media Manager Espanol
Jessica Santiago, Content Management, 305-535-8284 x3016 Espanol
Indira Gonzalez, Digital Marketing + Revenue Analyst, 305-535-8284 x3008 Espanol
Tavaris Jones, Business Intelligence Specialist, 305-535-8284 x3011


PR/Media Relations
Lisa Concepcion, Director of Marketing + PR, 305-535-8284 x3051
Michell Diaz, PR + Marketing Producer, 305-535-8284 x3052 PortugueseSouth Beach GroupEspanol


South Beach group Operations department
Please contact via email only – Office hours are Monday – Friday 9am to 6pm.

Stephanie Balazs, CEO, 305-535-8284 x3007
Chris Rollins, COO, 305-535-8284 x3013
John Moreno, Director of Operations - Hotel Division, 305-535-8284 x3014 Espanol
John Long, Director of Operations - Restaurant Division Espanol
Christianne Nunez, Human Resource Manager, 305-535-8284 x3028 Espanol
Natalia Rendon, Human Resource Assistant, 305-535-8284 x3027
Raul Frontal, Comptroller, 305-398-7000 x707 Espanol
Javier Garcia, Assistant Comptroller, 305-398-7000 x705 Espanol
Perla Jalina, Accounts Payable for Catalina / Croydon / Riviera / Metropole / Chesterfield / Whitelaw / Shelley / Chelsea, 305-398-7000 x708 Espanol
Chela Garcia, Accounts Receivable. Please contact if you are a vendor with an OTA & FIT. Espanol
Joan Careces, Guest Accounts. Please contact if you are a prior guest and need copy of folio or have questions, 305-398-7000 x708. Espanol
Martiel Pedroso, Accounting for 189 Dixie and 1800 Warehouses, 305-535-8284 x3012 Espanol
Efrain Ramos, Transportation Manager Espanol


Information Technology
Pedro Rodriquez, System Administrator Espanol
Dennis Cabrera, IT Support Espanol

OUR HOTELS

 

Beachside Apartment Hotel
7710 Harding Avenue
Miami Beach, FL 33141
Tel: 305.866.7033
Fax: 305.535.9665
General Manager:
Daniel Estevez

Espanol

Catalina Hotel & Beach Club
1732-1756 Collins Avenue
Miami Beach, FL 33139
Tel: 305.674.1160
Fax: 305.672.8216
General Manager:
Laura Marrero

Espanol

Hotel Chelsea
944 Washington Avenue
Miami Beach, FL 33139
Tel: 305.534.4069
Fax: 305.672.6712
General Manager:
Winston Macias

Espanol

Chesterfield Hotel & Suites
855 Collins Avenue
Miami Beach, FL 33139
Tel: 305.531.5831
Fax: 305.535.9665
General Manager:
Gabriel Bovea

Espanol

Beachside Apartment Hotel
7500 Collins Avenue
Miami Beach, FL 33141
Tel: 305.866.7033
Fax: 305.535.9665
General Manager:
Daniel Estevez

Espanol

Posh Hostel
820 Collins Avenue
Miami Beach, FL 33139
Tel: 305.398.7000
Fax: 305.398.7010
General Manager:
Eszter Horvath

Magyar

Hollywood Beach Suites, Hostel + Hotel
320 Arizona Street
Hollywood, FL 33019
Tel: 954.391.9448
Fax: 954.391.9448
General Manager:
Pamela Gacria

EspanolSouth Beach GroupPortuguese

Metropole South Beach
635 Collins Avenue
Miami Beach, FL 33139
Tel: 305.672.0009
Fax: 305.672.0700
General Manager:
Jenny Baluja

Espanol

Hotel Shelley
844 Collins Avenue
Miami Beach, FL 33139
Tel: 305.531.3341
Fax: 305.535.9665
General Manager:
Gabriel Bovea

Espanol

Sunbrite Apartments
1330 Pennsylvania Avenue
Miami Beach, FL 33139
Tel: 305.532.7025
Fax: 305.532.7026
General Manager:
Ana Clemente

EspanolSouth Beach GroupFrancaisSouth Beach GroupPortugueseSouth Beach GroupItaliano

Tradewinds Apartment + Hotel
2365 Pinetree Drive
Miami Beach, FL 33140
Tel: 305.531.6795
Fax: 305.433.4052
General Manager:
Candace Sundue

Espanol

Whitelaw Hotel
808 Collins Avenue
Miami Beach, FL 33139
Tel: 305.398.7000
Fax: 305.398.7010
General Manager:
Eszter Horvath

MagyarSouth Beach GroupEspanol

Coming Soon
1800 James Avenue
Miami Beach, FL 33139
Tel: 786.541.2125
Fax: 786.541.2126
General Manager:
Ana Clemente

EspanolSouth Beach GroupFrancaisSouth Beach GroupPortuguese

Italiano

Posh Hostel
1524 Lenox Avenue
Miami Beach, FL 33141
Tel: 877.762.3477
Fax: 305.535.9665
General Manager:
Ana Clemente

EspanolSouth Beach GroupFrancaisSouth Beach GroupPortuguese

Italiano

Riviera South Beach
2000 Liberty Avenue
Miami Beach, FL 33139
Tel: 305.538.7444
Fax: 305.538.6641
General Manager:
Darko Gjorgioski

MacedonianSouth Beach GroupSerbianSouth Beach GroupBulgarian

BulgarianSouth Beach GroupBosnianSouth Beach GroupEspanol

Hotel Croydon
3720 Collins Avenue
Miami Beach, FL 33140
Tel: 305.938.1145
Fax: 305.938.1146
General Manager:
Roberto Hermosilla

EspanolSouth Beach GroupFrancaisSouth Beach GroupBulgarian

SerbianSouth Beach GroupCreole