For further assistance, please refer to the following contacts. Many of our staff speak additional languages other than English. For your convenience, we have added this information next to each staff member:
RESERVATIONS/Inquiries for individual bookings
Open every day 7am to 11pm, Toll Free (877) 762.3477 x5001 or email us at Bookings
Fax (305) 535-9665
For the below, our main number is 305.535.8284 with extensions listed. Our office hours are Monday-Friday 9am to 6pm. If the person you are contacting does not answer, typically they are offsite with clients. Please feel free to email, since most are connected via personal devices or fax us at 305-532-1156. We typically answer all requests within four hours outside of business hour.
Group, Corporate, Production and FIT Sales
Contact if you are looking to book a group five rooms or greater.
Sus Beltran, Director of Sales & Groups x3010
Sarianne Sanderson, Director of Corporate, Entertainment & Group Sales x3009
Indira Gonzalez, Sales Coordinator x3008
Guest Relations And Customer Service
Contact if you have a customer service issue or complaint.
Katrine Beltran, Guest Relations Manager, 305-964-0335
Got a great idea – Contact Us!
Eszter Horvath, Media & Communications Manager
Social Media & E-Commerce & Internet
We sell it, package it, push it & fix it
Lauren Swerdloff, Director Online Image & E-Commerce
Josh Murillo, IT Director
Pedro Rodriquez, System Administrator
Allie Lopez-Cuadra, Senior Web Designer
South Beach group Operations department
Please contact via email only – Office hours are Monday – Friday 9am to 6pm.
Stephanie Balazs, Managing Partner
Chris Rollins, Vice President, Hotel Division
John Moreno, Director of Operations and Purchasing
Christianne Nunez, Human Resource Manager
Natalia Rendon, Human Resource Assistant
Raul Frontal, Comptroller
Javier Garcia, Assistant Comptroller
Carlos Cabrera, Accounts Payable for Chelsea / Shelley / Tradewinds /Sunbrite / Riviera / Hollywood / Metropole
Chela Garcia, Accounts Receivable. Please contact if you are a vendor with an OTA & FIT.
Jacobo Penso, Guest Accounts. Please contact if you are a prior guest and need copy of folio or have questions.
Steven Morales, Accounting for 189 Dixie and 1800 Warehouses
Mayra Uriza, Internal Audit and Control
Ariel Garcia, Transportation Manager