For further assistance, please refer to the following contacts. Many of our staff speak additional languages other than English. For your convenience, we have added this information next to each staff member:
RESERVATIONS/Inquiries for individual bookings
Open every day 7am to 10pm, Toll Free (877) 762.3477, Option 1 or email us at Bookings
Fax (305) 535-9665.
For the below, our main number is 305.535.8284 with extensions listed. Our office hours are Monday-Friday 9am to 6pm. If the person you are contacting does not answer, typically they are offsite with clients. Please feel free to email, since most are connected via personal devices or fax us at 305-532-1156. We typically answer all requests within four hours outside of business hour.
Interested in working for us?
Browse our job listings here.
Guest Relations And Customer Service
Contact if you have a customer service issue or complaint.
Katrine Beltran, Guest Relations Manager, 305-964-0335
Carolina Tapia, Director of Reservations, 305-535-8284 x3010
Contact if you are looking to book a group five rooms or greater.
Sarianne Sanderson, Director of Sales, Canada, North America + Europe, 305-535-8284 x3009
Lilian Garzon, Senior Sales Manager, Central & South America, 305-535-8284 x3018
Connie Gonzalez, Sales Manager Conventions + Leisure, 305-535-8284 x3017
Manuel Hidalgo, Sales Coordinator, 305-535-8284 x3020
Global Sales Offices:
Ann Feng, Shanghai, China
Marina Barros, Sao Paulo, Brazil
Special Events & Catering
Contact for any special requests involving use of our restaurants, bars and meeting space.
Alison Colberg, Special Events + Marketing Manager, 305-535-8284 x3015
Alexis Edwards, Events Manager, 305-535-8284 x3019
Michael Tese, Vibe Manager, 305-535-8284 x3025
Social Media, Content Management & Branding
We sell it, package it, push it & fix it
Allie Lopez-Cuadra, Senior Web Designer
Fabiola Lopez, Social Media Manager
Jessica Santiago, Content Management, 305-535-8284 x3016
Indira Gonzalez, Digital Marketing + Revenue Analyst, 305-535-8284 x3008
Tavaris Jones, Business Intelligence Specialist, 305-535-8284 x3011
South Beach group Operations department
Please contact via email only – Office hours are Monday – Friday 9am to 6pm.
Stephanie Balazs, CEO, 305-535-8284 x3007
Chris Rollins, COO, 305-535-8284 x3013
John Moreno, Director of Operations - Hotel Division, 305-535-8284 x3014
John Long, Director of Operations - Restaurant Division
Christianne Nunez, Human Resource Manager, 305-535-8284 x3028
Natalia Rendon, Human Resource Assistant, 305-535-8284 x3027
Raul Frontal, Comptroller, 305-398-7000 x707
Javier Garcia, Assistant Comptroller, 305-398-7000 x705
Perla Jalina, Accounts Payable for Catalina / Croydon / Riviera / Metropole / Chesterfield / Whitelaw / Shelley / Chelsea, 305-398-7000 x708
Chela Garcia, Accounts Receivable. Please contact if you are a vendor with an OTA & FIT.
Joan Careces, Guest Accounts. Please contact if you are a prior guest and need copy of folio or have questions, 305-398-7000 x708.
Martiel Pedroso, Accounting for 189 Dixie and 1800 Warehouses, 305-535-8284 x3012
Efrain Ramos, Transportation Manager